Support

Something is not working. Tell us here.

This page is deliberately separate from the software it supports. It runs on different infrastructure, so it stays up when an application does not. If you cannot sign in, cannot load a page, or cannot get your work done, this form still reaches us.

Open a ticket

Two required fields, and the rest only if you know it.

Tell us who you are.

That address does not look complete.

Your ticket reference comes back to this address, so check it before you send.

We need something to work from. A few sentences is enough.

What to expect

Your reference arrives by email

Every ticket gets a reference in the form NVX followed by four digits. It is issued when the ticket is filed and sent to the address you gave, so there is nothing to write down from this page.

If you already have a reference and want to add to it, reply to that email rather than opening a second ticket.

How quickly we answer

Ordinary questions and problems: 24 to 48 hours.

If you told us you cannot work, the ticket is marked urgent and we will be in contact shortly.

If this page will not send either

Email support@novix-iq.com directly and describe the problem in your own words. It reaches the same people. Nothing is lost by using both.

Not a support question?

New work, quotes and walkthroughs go through the contact form. Contract, privacy and data-protection correspondence goes to legal@novix-iq.com.

What we do with what you send is covered by our Privacy Policy.